FAQs

Frequently Asked Questions

Customers who order a unit from wigaddixx have 48 hours after receiving their unit to contact us with any issues. After 48 hours we are not liable for any problems pertaining to the unit. If there are any problems on our end we will be sure to fix it. Once packages have been dispatched and scanned by the carrier we will no longer be held responsible.

Absolutely no refunds. All sales are final.

All units are non-refundable unless there is a mistake on our end. Exchanges and returns are NOT accepted.

Through email wigaddicxx@gmail.com or DM us on instagram @ wigaddicxx.

Wigaddicxx is NOT responsible for improper measurements. Please be sure to properly measure your head size.

Custom wig orders will process and ship out within 10-15 business days. Luxury wigs will ship out within 1-3 business days.

A. A custom wig is a desired size, style and/or color requested by the customer. Luxury wigs are inventory that's available and ready to ship.

Yes, both custom and luxury wigs can be worn completely glueless.
Absolutely! However, we do NOT color hair that is not from our company. Please allow 10-15 business days to process and ship after receiving bundles . Email us at wigaddicxx@gmail.com for this service.
We take our time creating each unit to assure that our customers are happy with results. If you need your unit by a certain date please contact us prior to ordering.
A. We ship via USPS. Ready to ship wigs will ship out within 1-3 business days. Shipping time usually is anywhere between 2-4 days. Once you receive your tracking number, please allow 24 hrs before contacting USPS for any updates. Shipping times may exceed due to weather and/or around holidays. This is beyond my control.
Yes, we do offer express shipping. Keep in mind, this is not an expedited order. After the turnaround stated, you can request to pay extra to have your order overnighted to you. Please email us for this service.
No, at the moment we do not offer rush orders. Shop our luxury wigs that ship out within 1-3 business days.
Yes, we offer wig revamps only for units constructed by wigaddicxx.
Our wigs are constructed with premium quality hair that can be easily bleached to 613 with no damage and can be worn up to three years with proper care and maintenance.
small: 20-20.5 smedium: 21-21.5 medium: 22-22.5 large: 23